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Excellence in Caring
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04/05/2020

Our April Excellence In Caring Featured Winner Is Chris
Released: 04/05/2020
By: Carlisle Medical

Our April Excellence In Caring Featured Winner Is Chris

At Carlisle Medical, the synergy between our internal departments and clients creates an unparalleled customer service experience.  Recently, Chris Bridges, from our Home Delivery Pharmacy department, successfully coordinated with our Pharmacy team to deliver exceptional savings to our client and the highest quality product to an injured worker.  In one transaction alone, a savings of more than $2,300 dollars was realized without any quality of product or service being sacrificed!  Thank you, Chris and Pharmacy team members for demonstrating that teamwork truly makes the dream work!  Keep up the great work!

The post Our April Excellence In Caring Featured Winner Is Chris appeared first on Carlisle Medical.




03/11/2020

Our March Excellence In Caring Featured Winner Is Allison
Released: 03/11/2020
By: Carlisle Medical

Our March Excellence In Caring Featured Winner Is Allison

Every day, our DME representatives work diligently to provide Carlisle Medical’s signature customer service to our clients and injured workers. Recently, Allison from our DME department earned us the following compliment. “ Thank you for the spectacular service! You outshine every other vendor I’ve ever dealt with!  When I need further assistance, I will most definitely let you know!”  Allison’s dedication to deliver positive, timely, results is greatly valued!  Thank you, Allison!

The post Our March Excellence In Caring Featured Winner Is Allison appeared first on Carlisle Medical.




02/13/2020

Our February Excellence In Caring Featured Winner Is Brenda
Released: 02/13/2020
By: Carlisle Medical

Our February Excellence In Caring Featured Winner Is Brenda

At Carlisle Medical, excelling at the Customer Service experience is a priority! Two of the core responsibilities of a DME assistant are, following up with injured workers to confirm deliveries and conducting client satisfaction surveys.

Recently, Brenda, an assistant in our DME Department, earned the praise of another happy customer.  The injured worker’s mother raved about the top-notch service provided by Brenda in confirming all necessary supplies were received and fitted properly. Brenda’s follow-through created an exceptional experience. Brenda is also the DME Team’s highest performer in conducting client satisfaction surveys, which is just another of the many ways we work to ensure that our customers are completely satisfied. Keep up the great work, Brenda!  We value your caring attitude and commitment!

The post Our February Excellence In Caring Featured Winner Is Brenda appeared first on Carlisle Medical.




01/14/2020

Our January Excellence In Caring Featured Winner Is Amy
Released: 01/14/2020
By: Carlisle Medical

Our January Excellence In Caring Featured Winner Is Amy

At Carlisle Medical, our customer service representatives stay busy each day communicating with our clients on a variety of issues. Our Retail pharmacy representatives work diligently to ensure time and cost savings during each customer interaction. Recently, Amy received the following praise, due to her high level of attention to detail and follow up, earning our organization the compliment,

 “You guys are seriously SO easy to work with!”

Although this customer’s response is brief, it says it all!  Saving them time and cost is the result we strive to deliver each time, and Amy nailed it!

Great job Amy!

The post Our January Excellence In Caring Featured Winner Is Amy appeared first on Carlisle Medical.




12/16/2019

Our December Excellence In Caring Featured Winner Is Donovan
Released: 12/16/2019
By: Carlisle Medical

December Excellence In Caring Featured Winner, Donovan

We recently received an email from a client spotlighting Donovan’s diligence and excellent communication. The email read,

I had to send a note to you regarding Donovan and his excellent customer service on one of my files. The need was for a C-PAP machine and he has been working on this faithfully and diligently for several weeks. Thanks to him, the injured worker will get his machine next week. Donovan spent a lot of time speaking with numerous folks to get this order taken care of. He has kept each one of us informed throughout the entire process. It has been an absolute pleasure to work with him and he is a definite asset to Carlisle Medical.
 
It is wonderful to see Donovan’s above and beyond actions recognized by this client. Donovan works each day with a sincere heart to help our clients.

The post Our December Excellence In Caring Featured Winner Is Donovan appeared first on Carlisle Medical.




11/14/2019

Our November Excellence In Caring Featured Winner Is Debbie
Released: 11/14/2019
By: Carlisle Medical

Excellence In Caring Featured Winner Is Debbie

Debbie is being nominated based on a compliment from one of our customers speaking to the phenomenal work she’s doing with our Case Management Prescription Reviews. Our customers are realizing large savings in part because of her. She has the ability to speak knowledgeably with providers and present our findings with honesty and integrity.

Debbie believes in the work she’s doing and what we do as a company. After working with one of our clients on prescription reviews, the client stated, “…we have saved $1.2 million in four months moving Rx to Carlisle and doing Rx Reviews. That’s not projected costs either. That’s real money…”

Who could state it better than that? Deb does a tremendous job and we’re glad she’s on our team!

The post Our November Excellence In Caring Featured Winner Is Debbie appeared first on Carlisle Medical.




10/16/2019

Our October Excellence In Caring Featured Winner Is Chancey Lewis
Released: 10/16/2019
By: Carlisle Medical

Our September Excellence In Caring Featured Winner Is Chancey Lewis

You know you have achieved service success when you elicit a compliment from an injured worker who has been receiving our pharmacy services for over eight years. We recently received the compliment below, thanks to the ongoing care and assistance Chancey has consistently supplied to this injured worker.

In Chancey’s daily world, taking great care of our pharmacy customers is only one of the many tasks she performs. It is evident from this compliment that Chancey has worked hard to go the extra mile to ensure the claimant’s monthly order is coordinated and shipped on time. She has stayed in frequent communication with him through the years, which has gone far in establishing a great service relationship.

Here is the wonderful statement we received from the injured worker.

“I would like to express my gratitude for the much appreciated help I receive from Chancey! She’s always one step ahead of me on my orders and all my orders! So…thank you for having such a caring and thoughtful worker!”

Thank you, Chancey, for the care you provide to our customers every day!

The post Our October Excellence In Caring Featured Winner Is Chancey Lewis appeared first on Carlisle Medical.




09/13/2019

Our September Excellence In Caring Featured Winner Is Katina Bogeart
Released: 09/13/2019
By: Carlisle Medical

Our Featured EIC Winner is: Katina Bogeart

Katina recently assumed the handling of needed supplies for a client. As a company, we have been providing ongoing DME supplies to them since 2015.

It is evident that Katina made a significant and positive impression with the service she provided. Her efforts prompted these comments from the client:

Katina is GREAT to work with!  Quick responses and lets me know as soon as she knows.  EXCELLENT!!
 
When someone takes the time from their busy schedule to voice their pleasure, one must know the experience has been extraordinary!

Thank you, Katina, for providing that extraordinary experience and taking great care of our customer! Your “customer care” is making a difference.

The post Our September Excellence In Caring Featured Winner Is Katina Bogeart appeared first on Carlisle Medical.




08/14/2019

Our August Excellence In Caring Featured Winner Is Craig Smith
Released: 08/14/2019
By: Carlisle Medical

When someone takes the time from their busy day to voice their satisfaction, you know the experience was phenomenal. Here’s an example of where Craig made a difference for a client.
“Thank you, Craig, so much for your assistance. You have made this painless and you are so prompt. It has been a breeze working with you!”
It is evident that Craig hit all of the crucial points in providing service. He provided service that was convenient and fast. Craig’s excellent handling of this transaction is just one example of his commitment to providing excellent customer service to our clients!
Thank you, Craig, for providing great care to our customer!

The post Our August Excellence In Caring Featured Winner Is Craig Smith appeared first on Carlisle Medical.




07/23/2019

Our July Excellence In Caring Featured Winner is Julie Fields
Released: 07/23/2019
By: hummingbird

Our July Excellence In Caring Featured Winner is Julie Fields

Julie recently received a request for a hearing aid repair for an injured worker. Realizing how important the item was to the injured worker, she promptly scheduled an appointment for the repairs. While setting up the appointment, Julie discovered the hearing aids were still relatively new and had been repaired several times. The previous repairs had not been reported to Carlisle Medical or the manufacturer. Julie did some extra research and found that the hearing aids were under warranty and would be repaired by the manufacturer at no cost to the client. Julie’s research resulted in cost savings to the client and serves as an example of the type of excellent customer service that Carlisle Medical strives to deliver each and every time.  Thank you, Julie, for providing excellent customer service!

The post Our July Excellence In Caring Featured Winner is Julie Fields appeared first on Carlisle Medical.




06/13/2019

Our June Excellence In Caring Featured Winner is Aubrey Nelson
Released: 06/13/2019
By: hummingbird

Aubrey is a member of our Home Delivery customer service team. She is dedicated and takes pride in her work.  An adjuster was recently so pleased with the manner in which Aubrey handled her case, that she took the time to let us know by writing the following:

“Aubrey has been very professional in her dealings with a particular patient of mine.  She has been patient, thorough, and has kept the injured worker well informed of every action she took regarding her medications.  I am very impressed with Aubrey’s documentation and follow-up.  She has gone above and beyond what is expected.  Aubrey is Awesome!”

Thank you, Aubrey, for consistently providing excellent customer service!

The post Our June Excellence In Caring Featured Winner is Aubrey Nelson appeared first on Carlisle Medical.




04/11/2019

Excellence In Caring: Jackie
Released: 04/11/2019
By: hummingbird

While entering prescriptions, Jackie received a new medication for a patient for an extended release antibiotic that cost over $2500. Not only was it a costly medication, it would also have to be ordered since it was not in stock. She brought it to the attention of the Pharmacy Director and asked if the physician could be contacted about switching it to something less expensive and in stock. We placed a call to the physician who agreed to change it to an immediate release formulation. The new prescription would cost only about $100. Thanks to Jackie’s quick thinking, we were able to have the prescription ready without delay for the claimant, while providing the same level of care. We were also able to save the adjuster over $2400.
Great job Jackie!

The post Excellence In Caring: Jackie appeared first on Carlisle Medical.




 
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